Refund policy

Return Form ZA-ZU

 

We pride ourselves in offering unique products and ultimately want you to love your purchase. Sometimes, things simply don’t work out as planned and we understand. At ZA-ZU we gladly accept returns on most damage free, unworn and unwashed items within 14 days from delivery date.

 

Returnable Items

To be eligible for a refund or exchange, the returned product must be in its original condition and packaging, with labels and tags intact. The product should not show any signs of use. We reserve the right to reject returned items if there is suspicion that the items have been used or damaged beyond our control.

Please note: Sale items are not eligible for returns or refunds.

 

Return Shipping Costs

The costs of returning the product(s) in question are at your own expense.

 

Exchanges

Want to exchange an item for a different size or colour? Simply return the original item and place a new order for the desired item.

 

How to Return an Item

  1. Click on the link below the page.
  2. Fill in the return form carefully and follow the instructions provided.
  3. Pack the items securely and include the completed return form in the package.
  4. Bring the return shipment to the designated carrier as instructed in the return form.

 

Refunds

To ensure efficient processing, please include a completed return form with your return shipment. Returns without a complete form may be delayed or ineligible for refund. Once we receive your return shipment, we will inspect the items for any damage or signs of wear before processing the refund. If the items are in good condition, you will receive a refund of the purchase amount within 14 days.

 

We recommend carefully reviewing your order details before placing it:

  • Select the correct size and colour for your desired item(s).
  • Review the product descriptions and size charts thoroughly.
  • Contact us with any questions before placing your order.

 

We hope this information clarifies our shipping and return policies. If you have any further questions, please don't hesitate to contact us at contact@za-zu.eu.

You can download the return form via the link below.

Returnform